Based on a joint initiative between Central and NW London FT and the NW London NHS Trust, with funding support from the London Deanery, we researched, developed and produced a 20 minute drama documentary which focussed on the range of clinical human factors that had an influence on providing excellent care for people with mental health problems using Accident & Emergency services. The project involved research with carers, patients, clinicians and practitioners from acute services, the ambulance service and mental health providers from which a drama script was produced. The film itself was shot in the live A&E department to ensure a realistic depiction. In particular the drama allowed for multiple perspectives to be explored within the story, whilst a series of documentary style interviews with both the actors involved and the real staff on duty on the day of filming allowed for a deeper exploration of the problems faced in practice.
The film has been used to facilitate discussions between the services providers with a particular focus on improving the interface, human factors and cross boundary issues that arise. We are now developing a full training pack that will be available shortly via the London Deanery.